Customer care serves as the core foundation of a successful business. Over the past year, Pacific Specialty has made a concerted effort to put the spotlight on its relationship with individuals and agencies alike, to ensure that quality of care is of the utmost importance.
“We’re always looking to improve, and one area where we are consistently working and growing is Customer Service. In our Customer Service department, we have a number of tools at our disposal to continually monitor our progress, including routine call auditing with managers to provide constructive criticism, regular cross-training, and weekly group meetings with reviews of our Service Parameters. We want the group to know what a great job they are doing, and where is that better reflected than in the results we produce and the kudos calls that we receive from our customers.” ~ Andrew Childs, VP Customer Service & Underwriting
Customer Care is paramount, and we are continually striving to improve our practices through self-assessment, customer feedback and a solid leadership team. Our Customer Service Representatives remain kind, courteous, respectful, knowledgeable, and keep the goal of ‘First Call Resolution’ at the forefront, so that when people call us for assistance, we are better equipped to handle it correctly and completely during the initial interaction.