Pacific Specialty Insurance Company Completes First Phase of Transition to Accenture Duck Creek On-Demand with Claims Software Implementation

Personal lines insurer deploys core technology via the Software as a Service model to improve business operations and provide an enhanced customer experience throughout the claims process

NEW YORK; Oct 1, 2015 – Pacific Specialty Insurance Company has completed the first phase of its transition to Accenture Duck Creek On-Demand, a software as a Service (SaaS) model, utilizing Duck Creek claims technology from Accenture (NYSE: ACN) to support its powersports line of business. The modern claims software delivered via the Accenture Cloud Platform using Microsoft Azure, provides Pacific Specialty Insurance Company with more consistent and comprehensive functionality that enhances internal processes, improves efficiencies and supports a more customer-centric approach to better serve customers and agents.

This first phase of the deployment was completed in less than seven months with Pacific Specialty Insurance Company’s remaining property and liability business lines scheduled to transfer to Duck Creek On-Demand during the first quarter of 2016. This initial software change is part of a larger complete system transformation that will move all legacy-based insurance core systems to Accenture Duck Creek On-Demand through a planned rollout.

“To better support our strategic growth initiatives, we chose to transition to a SaaS delivery of the Accenture Duck Creek Suite to leverage its modern technology quickly with minimal disruption to the business”, said Jim P. Lee, chief information officer, Pacific Specialty Insurance Company. “As we continue our system transformation, it’s evident that by utilizing Duck Creek On-Demand, we’ll be able to optimize performance and productivity within the claims operations and throughout our company and deliver the enhanced service our customers need and expect now and in the future.”

“We’re pleased to be working with Pacific Specialty Insurance Company to leverage the benefits available with the transition to our suite of software that is ‘always on’ through Duck Creek On-Demand,” said Michael A. Jackowski, global managing director, Accenture Duck Creek. “The value of using this advanced technology grows exponentially as the integrated functionality facilitates business improvement across the suite and throughout the insurance lifecycle. The impact of the system transformation will be felt at every level of the business from risk and cost management to customer service and engagement.”

The Accenture Duck Creek Suite includes policy, rating, billing and claims software. The configurable software is designed to work independently or as a combined unified approach to manage all aspects of the P&C insurance lifecycle. Value can be attained via on-premise software or Duck Creek On-Demand, a Software as a Service model.

The Accenture Cloud Platform is a multi-cloud management platform that produces, orchestrates, manages, and governs enterprise cloud resources. Its centralized dashboard gives organizations the control and agility to manage their business services simply, securely, and effectively across multiple clouds on demand, at speed, from a single point.

About Pacific Specialty Insurance Company

Since 1989, Pacific Specialty Insurance Company, flagship of the McGraw Group of Affiliated Companies, has been recognized as an industry leader in motorcycle, personal watercraft and residential property insurance. For the past 16 years, Pacific Specialty Insurance Company has had an “A” rating with AM Best, proving Pacific Specialty Insurance Company has an excellent financial standing, reflecting a solid balance sheet, which assures that the necessary financial reserves are in place. AM Best is the world leader in assessing the financial strength of insurance companies. With a full suite of powersports, property and liability insurance products, Pacific Specialty Insurance Company is the smart choice for independent insurance agents and brokers.


About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with approximately 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2015. Its home page is


Accenture Duck Creek delivers functionality-rich P&C insurance software on-premise or via Duck Creek On-Demand, a Software as a Service model. The best of breed software can be implemented independently or via a combined approach to handle the needs of insurers of all sizes. Our integrated core software optimizes outcomes through streamlined operations, shared data, and consistent functionality, enabling clients to meet today’s business demands and leverage tomorrow’s opportunities. For more information, visit


Julie Bennink, + 312-693-7301


Melisa Volin, + 267-216-1815

Pacific Specialty Insurance Company
Kyle Phelps