Customer Satisfaction

Customer Account Retention Experience: Because We C.A.R.E. About Your Business

Customer SatisfactionWe are currently rolling out a strategic initiative to improve retention of existing business for agencies. The Customer Account Retention Experience (C.A.R.E.) Program means that businesses will have a dedicated Customer Retention Specialist to monitor and act on pending cancellations and non-renewals.

Our pilot of this program had fantastic success in retaining customers on behalf of a small group of test producers. The overall feedback has been positive and the program is in the process of being expanded. Below is the mission statement of the C.A.R.E. Program:

To help our valued partners keep the business you work so hard to write by identifying and retaining those policies that are at high risk of being lost. We’ll proactively contact the customer by phone, email, and text, and follow up regularly to provide whatever assistance is required to retain the business. The Customer Account Retention Experience Program is an invaluable tool to Pacific Specialty and our partners, because we CARE about your business.

The C.A.R.E. Program will be offered to agencies in the coming months. To learn more about the Customer Account Retention Experience Program, please contact Jose Aranda at jaranda@pacificspecialty.com.