Frequently Asked Questions
If you are a policyholder, your username will be the email address you provided upon your registration.
Producer Locator: Click here
If you would like to change any of your coverages please refer back to your agent or broker for more information.
Is Pacific Specialty’s online service always available?
Yes, although scheduled maintenance will occasionally occur.
Although we adhere to the statutory requirements above for processing claims, most non-complex claims are typically resolved well within the forty days allowed.
Complex claims, which can include significant property damage, may take longer than forty days to conclude; however, progress payments will be issued as portions of coverage and scope of damages are determined.
The current status of any claim can be determined at any point in the process by contacting the claims examiner.